This Privacy Policy describes how Resoecho LLC("we," "us," or "our") collects, uses, and protects information when you use our websites and software products.
Operator
Our products and services are operated by Resoecho LLC, a U.S.-registered software company.
Information we may collect
Depending on how you interact with our products, we may collect:
- Contact information such as name, email address, and phone number
- Service location and address details related to a job request
- Photos and files you upload as part of a service request
- Request details such as service type, urgency, and notes
- Technical information such as browser type, device information, and basic usage logs needed to operate and secure our services
How we use information
We use collected information to:
- Operate and maintain our software products
- Deliver customer requests to the relevant service business
- Respond to support and business inquiries
- Improve our products and user experience
- Maintain the security and reliability of our services
Sharing with service businesses
When you submit a service request through one of our intake tools, information you provide — including uploaded photos — may be shared with the relevant service business so they can review the request and follow up with a quote or next steps.
We do not sell personal information
Resoecho LLC does not sell your personal information to third parties.
Analytics and cookies
We may use basic analytics tools to understand how visitors use our website and improve the user experience. These tools may use cookies or similar technologies to collect aggregated usage information. You can control cookies through your browser settings.
Data retention
We retain information for as long as needed to operate our products, fulfill the purposes described in this policy, and comply with applicable legal obligations.
Contact us
If you have questions about this Privacy Policy or how we handle information, contact us at hello@resoecho.com.